EXCHANGE POLICY

WE ARE EXTREMELY PROUD THAT WE HAVE NOT HAD ONE ITEM RETURNED EXCEPT FOR CHANGE OF SIZE. 

ON THE GOLD COAST? WE OFFER FREE TRY ON'S WEEKLY TO ENSURE YOU GET THAT PERFECT FIT. SPACES ARE LIMITED, DM US NOW TO BOOK @xtra_hiit_brand

NOT ON THE GOLD COAST? PLEASE NEVER HESITATE TO CONTACT US, WE ARE THE EXPERTS. TELL US WHICH BRANDS YOU LOVE AND WEAR AND WE WILL HELP YOU FIND THE PERFECT PIECE. 

 

SWIMWEAR EXCHANGE + REFUND
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AS YOU KNOW SWIMWEAR IS A PERSONAL ITEM THAT HAS STRICT RULES AND WE TRUST THAT OUR XTRA TRIBE WILL TREAT THE ITEMS CAREFULLY. 
  • PLEASE WEAR UNDERWEAR WHILST TRYING ON THE ITEMS
  • PLEASE DON'T REMOVE THE HYGIENE STICKER 
  • AS WITH ALL RETURNS PLEASE ENSURE YOU KEEP THE TAGS ON
  • WE TAKE THE HYGIENE REALLY SERIOUSLY AND USE ULTRA-VIOLET LIGHT TO INSPECT EVERY GARMENT RETURNED. 
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WE OFFER COMPLIMENTARY EXCHANGE, EXCEPT FOR SHIPPING THE PRODUCT BACK TO US, WE COVER THE COST TO SHIP THE NEW PRODUCTS OUT.
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IF YOU REQUIRE A DIFFERENT SIZE SIMPLY USE THE CONTACT US FROM WITH YOUR ORDER NUMBER, THE NEW SIZE.
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WE WILL CONFIRM AVAILABILITY OF THE SIZE AND PROVIDE OUR ADDRESS. WE ARE BASED ON THE GOLD COAST, AUSTRALIA.
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WE REQUIRE THE PRODUCT SHIPPED BACK WITHIN 14 DAYS OF RECEIVING PURCHASE, UNWORN AND ANY TAGS STILL ATTACHED.
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IF YOU REQUIRE THE NEW SIZE URGENTLY PLEASE  USE THE CONTACT FORM TO ARRANGE A SPECIAL RETURN FOR EMERGENCIES.